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Omni Hotels offers guests online check-in. Save time at the front desk and check-in online 48 hours prior to arrival and we will have your room ready when you arrive.
Simply pull up your reservation online up to 6 p.m. hotel time and confirm your billing details and you will be set!
View reservations in your Select Guest Account
You can retrieve your Omni Hotels reservation information by entering the last name on the reservation and your confirmation number.
Nights to Next Level:
Select Guest® is our loyalty program, which features three membership levels, offering you complimentary WiFi and the opportunity to earn free nights from your very first stay. Starting on your second stay you will be rewarded with even more exclusive benefits including complimentary morning beverage, express check-in/out,
complimentary pressing and shoe shine and more! Plus, you can update your profile with preferences so we can customize your stay.
Enrollment in Select Guest® automatically includes and entitles the member to global membership benefits in DISCOVERY, a loyalty program of the Global Hotel Alliance and its affiliated hotel brands.
View the full list of privileges here.
You join Select Guest® as a Gold Level member. Tier Credits are earned on qualified nights at a qualifying rate. Earn at least 10 Tier Credits during a calendar year to earn Select Guest® Platinum Level. Earn 30 Tier Credits during a calendar year earn Select Guest® Black Level and even more exclusive benefits. View the benefits for each level here.
Benefits of membership are only awarded on Qualifying Stays. Qualifying means that your reservation is made directly with us (via web or phone) and not through sites such as Hotwire.com, Priceline.com, Expedia.com, Hotels.com, Travelocity.com, Orbitz.com, etc.
Tier status is earned or renewed annually based on the following qualifying stay criteria (January 1 through December 31):
As soon as your account is credited for the required number of Tier Credits to achieve the next tier level, your membership is upgraded and you can start enjoying the additional benefits.
At the end of each year, every member’s Tier Credits are reviewed and his or her Select Guest® membership level is adjusted based upon the ability to meet the specified credits required of each tier level.
For Example, if a member achieves Platinum Level in August, that level is maintained through December 31 of the following year and is only lost should the member not achieve the minimum tier credits (10) required for Platinum Level in the following year.
Select Guest membership cards are available in your Membership Materials, downloadable on your online My Account Page.
Creating an account allows you to track your credits and monitor your progress towards the next tier level, customize your room preferences and more! Once you have created your account, you can view your account summary clearly on the first page after logging in. You can also modify your preferences at any time by clicking “Log in” on the top right corner of every page on arm123.com.cn.
Please send an e-mail to email@example.com, or if you prefer to speak with a Member Services Specialist, simply dial toll-free 1-877-440-6664(OMNI).
Credits are applied five to seven business days after departure.
For lost or forgotten passwords, click the “Forgot password” link on the sign in page. Then simply follow the prompts to get your password emailed to you.
To change your email address, log in with your original email address, click “Update Profile” and click “change.” You will then be able to update it to your current one. Or simply dial toll-free 1-877-440-6664(OMNI) and one of our specialists will assist you.
DISCOVERY is about making your travel unforgettable. Exploring behind the scenes and beneath the surface. Experiencing unique activities in authentic local settings, all while receiving recognition across 36 Global Hotel Alliance Brands with over 500 resorts, palaces and spas in 78 countries.
The DISCOVERY loyalty program is designed with you in mind. As a Select Guest member you earn Tier Credits globally and enjoy extended benefits from DISCOVERY. Our knowledgeable teams at each GHA property will help you discover local culture in a way that you may not have before.
As a DISCOVERY member, you can earn Tier Credits toward your membership level and Local Experiences at all hotels of the following hotel brands:
Local Experiences are the key benefit of the DISCOVERY loyalty program offered to Platinum and Black Level Members. A Local Experience is an activity that is authentic to the local culture and that is not easily available or accessible to the general public. It is exclusive access above and beyond an activity that you would plan on your own.
Learn more about earning and redeeming Local Experiences at here or DISCOVERYloyalty.com.
Your Select Guest membership benefits remain unchanged, but you are also automatically enrolled in DISCOVERY and have global recognition. Here are some key points:
Membership Number. Your membership number remains the same and is recognized across all DISCOVERY brands.
Member Level. Your membership level earned through Select Guest is recognized by all DISCOVERY brands.
Criteria for Platinum and Black Level. Earn your next level faster. Your qualifying nights at all DISCOVERY brands will earn Tier Credit towards your next level in the Select Guest program and is recognized when staying at another DISCOVERY property. You need 10 Tier Credits to reach Platinum Level and 30 Tier Credits to reach Black Level, which all must be on a qualifying rate in a single calendar year. Once earned, you will have a minimum of twelve months to enjoy this new level.
Online Account Access. The same account login used on arm123.com.cn will also allow access to your account summary on gha.com. If you do not have an online account log-in, please create your log-in now for use on the Omni and DISCOVERY websites.
Free nights are a benefit which is only earned and used when staying at Omni Hotels & Resorts.
Free night certificates earned as a member of Select Guest are redeemed only at an Omni hotel or resort.
We invite you to explore the new benefits of DISCOVERY loyalty program at discoveryloyalty.com.
As a Select Guest® member, automatically earn one free night award for every twenty (20) Award Credits earned. Award Credits are earned for each night stayed at a Qualifying Rate at Omni Hotels & Resorts.
Platinum and Black level members earn double Award Credits for each qualified night at a qualifying rate.
Your free night award should post to your account after your Award Credit balance reaches 20. Certificates can take up to seven days to become active and available for use.
Log-in to your account
On your My Account page click on "Free Night Awards"
Click "Redeem" and continue with booking information
*Multiple night reservations using Free Night Awards are booked by adding additional certificates. Upon completion of the first night reservation, you will be prompted to add additional night(s). Click “Add additional Free Night” or “Add additional paid nights” and proceed with the booking process. Multiple nights will result in an additional confirmation number for each redeemed award or paid night(s) reservations.
Call: 1-877-440-6664 (OMNI)
Yes, just sign into your “My Account” and select the reservation(s) you wish to cancel
Click on the “cancel reservation” button
Contact Select Guest® Membership Services, simply dial toll-free 1-877-440-6664 (OMNI).
*Cancelling a free night award reservation will result in the award being re-issued for future use as long as the award has not expired. Expired free night awards will not be reissued. Any “no show” or cancellation made outside the cancellation policy window will result in the member forfeiting their free night award.
Free night awards expire one year from the date earned for Gold and Platinum Level members and two years from the date earned for Black Level members. You must make the booking prior to the expiration date. You don’t have to stay before the expiration date but the booking must be made prior to expiration. See the question above or Terms and Conditions regarding cancellation policies.
Yes, though you will need to make separate reservations for each night. If you plan on doing this, we recommend allowing our Membership Services team to assist. Follow the process outlined under “How do I redeem my Free Night Award?”